VentroSync Support

Get help with installation, store connections, catalog mapping, inventory synchronization, order imports, and account access.

Typical response target: within 48 hours on business days.

Contact support

What to include

• Your VentroSync workspace and connected store name.
• The page and action where the problem occurred.
• The full error message and approximate time.
• A screenshot with customer information hidden where possible.

Keep credentials private

Never email a password, Shopify client secret, access token, WooCommerce secret, or backup containing personal data. VentroSync support will not ask for a merchant password.

Self-service

Signed-in administrators can use the in-app Help guide, test each store connection, inspect Inventory Sync Health, retry failed mappings, export workspace data, and disconnect a store without contacting support.